GDPR

GDPR

(General Data Protection Regulation)
TWEHA products are developed and registered product- and trademarks of TcB. TcB is a product and
technology development trust located in The Netherlands.
We (TcB) last changed our privacy policy on March 1, 2018. This Privacy Policy applies to all the
TWEHA branded products and services.

Why do you collect my data?
It’s simple. In the field of innovative cladding systems we provide products and services. We use data
to improve those products and services; provide support; send notifications, offers, and promotions;
and at long last improve sales.
We use data that can identify you, called personal data, to:

• Enable you to purchase and download products, obtain access to services and engage in offered activities;
• Provide you information about new and upgraded products and services, and other
  information you have requested;
• Send you newsletters, informative emails or other information regarding TWEHA; and
• Provide you special opportunities, including offers relating to third-party products and
  services.

We use data that does not identify you, called non-personal data.
You can be assured that we protect the information we collect.
By using our products or services, you agree to the collection, use and sharing of your data in accordance with this Privacy Policy. Unless the specific product states otherwise, all TWEHA products and services are included under this Privacy Policy.

How do you collect my data?
We collect information in three ways: when you provide us information, automatically, when you use our website or products, and when provided to us by third parties.

What do you collect that can identify me?
Like many companies, some of the information we collect, known as personal data, can identify you.
An example of personal data might be your name or email address.
Some personal data we collect only when you provide it to us. This information may include your name, address, email address, telephone number, and if you pay by credit card, your payment information. This may happen when you:

• Create a user account, place an order, or register a product;
• Request product support or other services; or
• Request information about products.

Some personal data we collect automatically when you use our website or products. This information may include some or all of the following types of information:

• Name, address, residence details;
• Phone number and e-mail data; and
• TWEHA identification numbers.

Unless we need the data to retain its personally identifiable characteristics, we anonymize the data we collect and store it in a manner that does not identify you.

What do you collect that cannot identify me?
We collect many types of data, called non-personal data that does not personally identify you. While we cannot list out each and every type of non-personal data that we collect, we’ve tried below to give you a general understanding of what types of non-personal data we collect and examples to help you see what we mean.
We collect non-personal data to improve our products and services, including:

• data concerning to carry out and executed projects using our products and / or services;
• information about how you use our products, including information on the price levels to be applied in your specific region; and
• information about where our products and services are used, including approximate location.

Sometimes browsing history or search history contains terms that might identify you. If we become aware that part of your browsing history might identify you, we will treat that portion of your history as personal data, and will anonymize this information. We may also aggregate and/or anonymize personal data we collect about you. For instance, although we would consider your precise location to be personal data if stored separately, if we combined the locations of our users into a data set that could only tell us how many users were located in a particular country, we would not consider this aggregated information to be personally identifiable.

Do you share my data?
Yes, though when and how we share it depends on whether it is personal data or non-personal data.
TWEHA may share non-personal data with third parties and may publicly display aggregate or
anonymous information.
We do not sell or rent your personal data to third parties.
We may share certain personal and non-personal data with:

• Any of our Partners in Bonding, distributors;
  TWEHA acts globally, collaborating with many companies in many offices
  around the world. In order to do business around the globe, we may share
  your personal data across our relations and companies which may be in
  countries with different laws regarding the collection and use of personal
  data than the country we collected it from.
• Search providers;
  Certain of our search providers may require us to share your full IP address
  with them in order to fulfil your search requests. Please note that the search
  providers have their own privacy policies that govern the privacy of these
  requests. We encourage you to read these privacy policies before deciding to
  use these services.
• Selected TWEHA resellers, distributors and other partners performing services on our behalf.
  We may share some of your personal data, such as your email address, with
  certain selected resellers, distributors and other partners to enable them to
  contact you on our behalf about products, services or offers we believe are
  important to you or your business, to fulfil any terms under your licensing
  and service relationship with TWEHA, or to provide you local technical and
  customer support.

Lastly, we may share your personal data:

• when necessary to deliver the product or service you require such as with a financial institute which we use to process your payment transaction;
• when authorized by law or necessary to comply with a valid legal process;
• when required to protect and defend the rights or property of TWEHA, including the security of our products and services;
• when necessary to protect the personal safety, property or other rights of the public, TWEHA or its customers or employees; or
• in connection with a sale of all or part of our business.

If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. If we are involved in a merger, acquisition or asset sale, we will abide by this Privacy Policy, and any affected users will be informed if we transfer any personal data to a third party or if personal data becomes subject to a different privacy policy as a result.

What rights do I have over my data?
You have the right to ask us about the personal data we process about you, the purpose and nature of the processing, and to provide information on who we share it with.

You have the right to request that we update, correct, or delete (assuming that this does not impact the services we are providing to you) your personal data at any time. Please note that we may reject requests which risk the privacy of others or are unreasonable or repetitive, or would require disproportionate effort. Unless you request us to delete your data, please note that we may keep your personal data for one year after you stop being a customer (but we typically keep your personal data no longer than is reasonably necessary given the purposes for which the data was collected).

You have the right to opt out of the use or collection of certain data by us or by third parties, including personal data and non-personal data, by following the instructions.

You have the right to opt-out of receiving our email newsletters, bulletins, or other information at any time by following the instructions or the relevant unsubscribe process outlined in the applicable email or newsletter. Please be aware that our emails may include important or useful information about your TWEHA Products, including information about the status of your orders or accounts.

You have the right to expect us to protect your personal data and keep it safe. We work hard to
protect TWEHA and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of the information we hold. In particular:
We abide by this Privacy Policy at all times with respect to all data that we collect from you;
We limit the use and disclosure of your personal data, and work to ensure that anyone with whom we share such information treats that information with the privacy and security it deserves; and We have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.
What changes have you recently made?

We reserve the right to change this Privacy Policy at any time, and will indicate the date the Privacy Policy was most recently updated. If there have been significant changes, we will highlight any such changes, and will attempt to directly alert you when possible. We will also keep prior versions of this Privacy Policy in an archive for your review.

How can I contact you?
If have any questions about this policy or any of the above, please email us at info@tweha.com or see instructions in the product or service you are using. You may contact us by mail at:
TcB
Lepelstraat 1, 02.01
B-3920 Lommel
Belgium

Is there anything else I need to know?
Periodically, our site or products may contain links to and from websites or other external
destinations managed by third parties. If you follow a link to any of these destinations, please note that those sites have their own privacy policy. When you are on those sites you are subject to those policies, and should therefore read and understand them before you submit any personal data to those sites.